This Shipping Policy explains the shipping and delivery arrangements applicable to purchases made through the website operated by SAVORY SIPS SDN BHD.

By placing an Order through our Service, You acknowledge that You have read, understood, and agreed to this Shipping Policy.

Definitions

For the purposes of this Shipping Policy:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our”) refers to SAVORY SIPS SDN BHD.
  • “Goods” refers to the items offered for sale on the Service.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Service” refers to the SAVORY SIPS SDN BHD website, accessible from https://savorysips.store/.
  • “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • “Delivery Address” means the address in Malaysia provided by You during the checkout process for the delivery of Your Order.
  • “Shipping” or “Delivery” refers to the transportation and delivery of Goods from the Company or its fulfilment location to the Delivery Address provided by You.
  • “Business Days” means days on which normal business operations are conducted, excluding applicable weekends and public holidays where relevant.
  • “Courier” means the third-party delivery service or logistics provider engaged by the Company to deliver Orders.

1. General Shipping Information

SAVORY SIPS SDN BHD provides delivery services for Orders placed through our Website.

Our shipping service is currently available within Malaysia only.

We do not currently provide international shipping services.

All eligible Orders placed through our Website are delivered without a shipping fee, unless otherwise expressly stated at the time of purchase.

Our standard delivery timeframe is generally within 7 days from the date the Order has been processed and prepared for shipment.

The estimated delivery period may vary depending on the Delivery Address, courier operations, public holidays, weather conditions, and other circumstances beyond Our reasonable control.

2. Shipping Coverage

We currently ship Orders to addresses located within Malaysia.

This includes eligible delivery addresses in:

  • Peninsular Malaysia;
  • Sabah; and
  • Sarawak,

subject to the availability and service coverage of the courier used for the particular Order.

Some remote, restricted, or difficult-to-access locations may be subject to courier limitations.

If the courier is unable to deliver to a particular location, We may contact You to discuss an alternative delivery arrangement where available.

3. No International Shipping

We currently do not offer international shipping.

Orders cannot be shipped outside Malaysia, including but not limited to:

  • Singapore;
  • Thailand;
  • Indonesia;
  • Brunei;
  • Philippines;
  • Vietnam;
  • China;
  • Hong Kong;
  • Taiwan;
  • Australia;
  • United Kingdom;
  • United States; or
  • any other country or territory outside Malaysia.

If You provide an international address during checkout or otherwise request international delivery, We may be unable to process or fulfil the Order.

We reserve the right to cancel an Order where the Delivery Address is outside Malaysia.

4. Free Shipping

We currently provide free standard shipping for eligible Orders delivered within Malaysia.

No separate shipping or delivery fee will generally be charged for standard delivery.

However, free shipping does not necessarily guarantee delivery to every remote or restricted location if the courier does not provide service to that area.

Any special delivery arrangement or additional service requested by You that falls outside Our standard shipping arrangements may be subject to additional charges, where applicable. We will inform You before applying such charges.

5. Standard Delivery Time

Our standard delivery timeframe is within 7 days.

The delivery period generally begins after the Order has been successfully received, payment has been confirmed where applicable, and the Order has been processed for fulfilment.

The 7-day delivery timeframe is an estimated standard delivery period and may be affected by circumstances outside Our reasonable control.

Orders may arrive earlier than the estimated timeframe.

The actual delivery date may vary depending on:

  • Delivery Address;
  • courier service coverage;
  • courier operating schedules;
  • weekends and public holidays;
  • peak shopping periods;
  • promotional campaigns;
  • weather conditions;
  • traffic conditions;
  • natural disasters;
  • incorrect or incomplete delivery information;
  • failed delivery attempts;
  • public or government restrictions; or
  • other unforeseen circumstances.

6. No Overnight Delivery

We do not provide overnight delivery.

We are unable to guarantee next-day delivery, same-day delivery, or overnight delivery services.

Customers should allow sufficient time for Order processing and standard delivery.

If You require the Goods urgently, We recommend placing Your Order as early as possible.

Any request for overnight, same-day, or expedited delivery is subject to availability and cannot be guaranteed.

Unless We expressly confirm an alternative delivery arrangement in writing, all Orders will be handled according to Our standard shipping process.

7. Order Processing

After You place an Order, We will process the Order and prepare the Goods for shipment.

Order processing may include:

  1. Receiving the Order;
  2. Confirming the Order details;
  3. Confirming payment where applicable;
  4. Checking Product availability;
  5. Picking and packing the Goods;
  6. Preparing the shipment; and
  7. Handing the shipment to the selected or appointed Courier.

Delivery time does not necessarily begin at the exact moment an Order is submitted.

If additional information is required from You before We can process the Order, processing may be delayed until the required information is provided.

8. Delivery Address

You are responsible for providing a complete and accurate Delivery Address during checkout.

You should ensure that the following information is accurate:

  • Full name;
  • Contact number;
  • House or unit number;
  • Building name, where applicable;
  • Street name;
  • Area or neighbourhood;
  • Postcode;
  • City or town; and
  • State.

An incomplete or incorrect address may result in:

  • delayed delivery;
  • failed delivery;
  • returned shipments;
  • additional delivery attempts; or
  • inability to deliver the Order.

The Company shall not be responsible for delivery delays or failed deliveries resulting from incorrect, incomplete, or inaccurate information provided by You.

9. Changes to Delivery Address

If You need to change Your Delivery Address after placing an Order, You should contact Us as soon as possible.

We will attempt to accommodate the requested change where the Order has not yet been dispatched.

Once an Order has been handed over to the Courier, We may not be able to change the Delivery Address.

Any address change requested after dispatch may depend on the Courier’s policies and capabilities.

We cannot guarantee that an address change will be successful.

10. Courier Delivery

Orders may be delivered using a third-party Courier or logistics provider selected by the Company.

Once the Goods have been handed over to the Courier, delivery may be subject to the Courier’s operating procedures, delivery routes, service coverage, and other applicable policies.

The Courier may contact You using the contact information provided with the Order.

You should remain available to receive the shipment or make appropriate arrangements to receive it.

11. Delivery Attempts

The Courier may make one or more delivery attempts depending on its operational procedures.

A delivery attempt may be unsuccessful where:

  • no one is available to receive the Order;
  • the Delivery Address is incorrect;
  • the recipient cannot be contacted;
  • access to the Delivery Address is restricted;
  • the recipient refuses the delivery;
  • the location is closed;
  • the Courier cannot safely access the location; or
  • other circumstances prevent successful delivery.

If delivery cannot be completed, the Courier may reschedule delivery, return the shipment, or take other action according to its procedures.

12. Failed Delivery

If an Order cannot be delivered because of incorrect information, refusal to accept the shipment, repeated failed delivery attempts, or circumstances attributable to You, additional delivery arrangements may be required.

We may contact You to determine the appropriate next step.

Where a shipment is returned to Us due to a failed delivery caused by information or circumstances attributable to You, We reserve the right to determine whether the Order can be redelivered.

Any additional delivery cost arising from a customer-requested redelivery may be payable by You where applicable.

13. Tracking Information

Where tracking information is available, We may provide You with a tracking number or delivery reference after the Order has been dispatched.

Tracking information may allow You to monitor the progress of Your shipment through the Courier’s tracking system.

Tracking information is provided for convenience and may not update immediately.

There may be periods during which tracking information is unavailable or does not reflect the most recent movement of the shipment.

We are not responsible for temporary inaccuracies, delays, or interruptions in third-party tracking systems.

14. Delays in Delivery

We aim to deliver Orders within 7 days, but delivery delays may occasionally occur.

Delays may result from circumstances including:

  • courier operational issues;
  • high shipment volumes;
  • festive seasons;
  • promotional periods;
  • public holidays;
  • severe weather;
  • floods;
  • traffic congestion;
  • natural disasters;
  • accidents;
  • transportation disruptions;
  • incorrect address information;
  • unsuccessful delivery attempts;
  • remote delivery locations;
  • government restrictions;
  • system or technical issues; or
  • other circumstances outside Our reasonable control.

Where We become aware of a significant delivery issue, We may attempt to provide You with relevant information.

15. Public Holidays and Peak Periods

Delivery may take longer during periods of increased demand, including major sales campaigns, festive seasons, public holidays, and other periods when courier volumes are unusually high.

Examples may include periods surrounding:

  • Hari Raya Aidilfitri;
  • Chinese New Year;
  • Deepavali;
  • Christmas;
  • school holidays;
  • major online shopping campaigns; and
  • other Malaysian public holidays or promotional periods.

During such periods, the standard 7-day delivery estimate may be affected.

We recommend that You place Orders early if You require the Goods by a particular date.

16. Remote and Restricted Areas

Certain locations may have limited courier coverage or longer delivery times.

These may include:

  • remote areas;
  • rural locations;
  • islands;
  • areas with limited road access;
  • restricted-access buildings;
  • certain military or government facilities; and
  • other locations where standard courier services are limited.

Where applicable, the Courier may require additional time to complete delivery.

17. Receiving Your Order

When You receive Your Order, You should check the package as soon as reasonably possible.

You should inspect the outer packaging for signs of:

  • damage;
  • leakage;
  • tampering;
  • severe crushing;
  • opened packaging; or
  • other visible issues.

If You notice any significant issue, You should document the condition of the package and contact Us as soon as possible.

Where appropriate, We may request photographs, videos, delivery information, or other evidence to investigate the matter.

18. Damaged Goods

If Goods are damaged during delivery, You should contact Us promptly after receiving the Order.

Please provide relevant details, including:

  • Order number;
  • Product name;
  • description of the damage;
  • photographs of the damaged Product;
  • photographs of the external packaging; and
  • any other information reasonably requested by Us.

We will review the matter and determine an appropriate resolution in accordance with Our applicable Return, Refund and Exchange Policy and applicable Malaysian law.

19. Wrong Goods Delivered

If You receive Goods that do not match the Products included in Your Order, You should contact Us as soon as reasonably possible.

We may request photographs or other information to verify the issue.

Where the Company is responsible for sending the incorrect Goods, We will review the matter and provide an appropriate resolution in accordance with Our applicable policies and applicable law.

20. Food and Grocery Products

As We sell snacks, biscuits, jams, instant noodles, and other food-related Goods, some Products may have specific handling, storage, and consumption requirements.

After receiving the Goods, You are responsible for storing them according to the manufacturer’s instructions.

You should pay attention to:

  • expiry dates;
  • best-before dates;
  • storage instructions;
  • temperature requirements;
  • opened-package instructions; and
  • other information stated on the Product packaging.

The Company is not responsible for deterioration, spoilage, or damage caused by improper storage or handling after delivery.

21. Delivery of Food Products

We take reasonable steps to prepare food-related Goods for shipment in an appropriate manner.

However, environmental conditions during transportation may vary.

For example, Products may be exposed to different temperatures or transportation conditions while in the possession of the Courier.

If You receive a Product that appears spoiled, damaged, leaking, or otherwise unsuitable for consumption upon delivery, You should not consume it and should contact Us promptly.

We may request photographs or other evidence to assess the matter.

22. Delivery Confirmation

A delivery may be considered completed when the Courier records the shipment as delivered to the Delivery Address or to an authorised recipient.

Where applicable, the Courier may obtain a signature, photograph, electronic confirmation, delivery code, or other proof of delivery.

You should ensure that Your contact details remain accessible during the delivery process.

23. Unauthorised Recipients

You are responsible for ensuring that someone is available to receive Your Order at the Delivery Address where necessary.

If another person receives the Order on Your behalf, You acknowledge that delivery to that person may constitute successful delivery to the Delivery Address.

The Company is not responsible for disputes between You and another person who accepts the shipment on Your behalf, except where required by applicable law.

24. Missing Orders

If the Courier’s tracking information indicates that an Order has been delivered but You have not received it, You should contact Us as soon as possible.

We may investigate the delivery with the Courier.

We may request information from You, including confirmation of the Delivery Address and details regarding whether another person may have received the shipment.

We will make reasonable efforts to assist with the investigation.

25. Shipping Restrictions

For operational, legal, safety, or courier-related reasons, certain Goods may be subject to shipping restrictions.

We reserve the right to restrict delivery of particular Goods to certain locations where necessary.

If an Order cannot be shipped due to such restrictions, We may contact You to provide an appropriate resolution.

26. No International Delivery

The Service is intended for customers located in Malaysia.

We do not accept responsibility for Orders placed with the intention of forwarding the Goods internationally through another person, company, freight forwarder, or third-party service.

If You purchase Goods for the purpose of exporting or forwarding them outside Malaysia, You are responsible for complying with all applicable laws, customs requirements, import restrictions, taxes, duties, and regulations.

The Company does not provide international delivery services.

27. Customs and International Charges

Because We do not offer international shipping, We do not arrange international customs clearance, export services, import services, international duties, or international taxes.

Any attempt to arrange international delivery through a third party is outside the Company’s standard shipping service.

28. Delivery to Businesses and Commercial Addresses

Where Orders are delivered to offices, shops, businesses, hotels, apartments, condominiums, or other commercial premises, You are responsible for providing complete delivery information.

This may include:

  • company name;
  • building name;
  • floor number;
  • unit number;
  • reception information;
  • security or access instructions; and
  • recipient’s contact number.

Delivery may be delayed where the Courier is unable to gain access to the premises.

29. Delivery to Apartments and Condominiums

For deliveries to apartments, condominiums, gated communities, or buildings with security restrictions, the Courier may be required to follow the building’s access procedures.

You should provide any necessary instructions that may assist the Courier.

We are not responsible for delays caused by building security procedures, restricted access, unavailable recipients, or other building-related restrictions beyond Our control.

30. Shipping Policy Changes

We reserve the right to modify this Shipping Policy at any time.

Changes may be made due to:

  • changes in our delivery arrangements;
  • changes in courier services;
  • changes in our business operations;
  • changes in applicable laws;
  • changes in delivery coverage;
  • changes in shipping timeframes; or
  • other operational requirements.

Any updated version of this Shipping Policy will be published on the Website.

The updated Shipping Policy will apply to Orders placed after the effective date of the updated policy, unless otherwise required by applicable law.

31. Relationship with Other Policies

This Shipping Policy should be read together with the Company’s other applicable policies, including our Terms & Conditions, Return, Refund and Exchange Policy, and Privacy Policy.

If there is any conflict between this Shipping Policy and a mandatory requirement under applicable Malaysian law, the applicable law shall prevail to the extent of the conflict.

32. Limitation of Liability for Delivery Delays

The Company will make reasonable efforts to fulfil and deliver Orders within the stated timeframe.

However, We are not responsible for delivery delays caused by circumstances outside Our reasonable control, including courier delays, natural disasters, severe weather, public holidays, transportation disruptions, incorrect delivery information, failed delivery attempts, or other unforeseen events.

Nothing in this Shipping Policy is intended to exclude or restrict any liability or statutory right that cannot lawfully be excluded or restricted under Malaysian law.

33. Governing Law

This Shipping Policy shall be governed by and interpreted in accordance with the laws of Malaysia.

Any dispute arising from or relating to this Shipping Policy or the delivery of Goods shall be subject to the applicable jurisdiction of the courts of Malaysia.

Nothing in this Shipping Policy limits any mandatory rights or protections available to consumers under applicable Malaysian law.

34. Contact Us

If You have questions regarding our Shipping Policy, delivery timeframe, shipping coverage, or an existing Order, You may contact Us using the details below:

SAVORY SIPS SDN BHD

Address:
NO. 1-207, Taman Nenas Fasa 2,
09000 Kulim, Kedah, Malaysia

Email: savory_sips@outlook.com
Contact Number: 011-20699171
Website: https://savorysips.store/

We will make reasonable efforts to assist You with shipping and delivery enquiries.

By placing an Order through our Website, You acknowledge that You have read, understood, and agreed to this Shipping Policy.