SAVORY SIPS SDN BHD (“Company”, “We”, “Us”, or “Our”) respects Your privacy and is committed to protecting Your personal information.

This Privacy Policy explains how We collect, use, disclose, store, and protect personal information when You access or use Our website, place an Order, communicate with Us, or otherwise interact with Our Service.

By accessing or using the Service, You acknowledge that You have read and understood this Privacy Policy.

1. Definitions

For the purposes of this Privacy Policy:

  • “Company” (referred to as either “the Company”, “We”, “Us” or “Our”) refers to SAVORY SIPS SDN BHD.
  • “Goods” refers to the products offered for sale through the Service, including snacks, biscuits, jams, instant noodles, and other related food and grocery products.
  • “Orders” means a request by You to purchase Goods from Us.
  • “Personal Data” or “Personal Information” means information that relates directly or indirectly to You and from which You may be identified.
  • “Service” refers to the SAVORY SIPS SDN BHD website, accessible from https://savorysips.store/.
  • “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • “Website” refers to the Service and all associated webpages, features, functions, and services made available by the Company.

2. Scope of This Privacy Policy

This Privacy Policy applies to Personal Data collected through:

  • Our Website;
  • Online Orders;
  • Customer account registration, where applicable;
  • Checkout and payment processes;
  • Customer enquiries;
  • Email communications;
  • Telephone communications;
  • Delivery arrangements;
  • Return, refund, and exchange requests;
  • Promotional activities, where applicable; and
  • Other interactions between You and the Company.

This Privacy Policy does not necessarily apply to websites, platforms, applications, payment providers, courier companies, or other third-party services that may be accessed through links on Our Website.

Those third parties may have their own privacy policies governing how they collect and process Your information.

3. Personal Data We May Collect

Depending on how You interact with Our Service, We may collect different types of Personal Data.

This may include:

Personal Identification Information

  • Full name;
  • Username, where applicable;
  • Billing name;
  • Delivery recipient name; and
  • Other information You voluntarily provide to Us.

Contact Information

  • Email address;
  • Telephone number;
  • Mobile phone number;
  • Delivery address;
  • Billing address; and
  • Other contact details.

Order Information

When You place an Order, We may collect information relating to the transaction, including:

  • Order number;
  • Products purchased;
  • Product quantities;
  • Order value;
  • Delivery information;
  • Billing information;
  • Order date and time;
  • Order status;
  • Refund or exchange information; and
  • Other information necessary to process Your Order.

Payment Information

Payments may be processed through third-party payment providers.

Depending on the payment method used, We or the relevant payment provider may process information relating to Your payment transaction.

Where payment processing is handled by a third-party provider, We may not directly receive or store complete payment card information.

Payment providers may collect and process payment information according to their own privacy policies and terms.

Technical Information

When You access Our Website, certain technical information may be collected automatically.

This may include:

  • IP address;
  • Browser type;
  • Device type;
  • Operating system;
  • Screen resolution;
  • Website pages visited;
  • Date and time of access;
  • Referring website;
  • Approximate location information derived from technical data;
  • Device identifiers; and
  • Other technical or diagnostic information.

4. Information You Provide Voluntarily

We may collect Personal Data when You voluntarily provide it to Us.

For example, You may provide Personal Data when You:

  • Create an account;
  • Place an Order;
  • Complete checkout;
  • Contact customer support;
  • Submit an enquiry;
  • Request a refund;
  • Request a return or exchange;
  • Provide feedback;
  • Subscribe to promotional communications;
  • Participate in a promotion; or
  • Communicate with Us through email or telephone.

You should ensure that the information You provide is accurate, complete, and up to date.

5. Information Collected Automatically

When You visit the Website, certain information may be collected automatically through cookies, analytics tools, server logs, and similar technologies.

This information may help Us understand:

  • How visitors use the Website;
  • Which pages are viewed;
  • How users navigate the Website;
  • Website performance;
  • Technical problems;
  • General visitor behaviour; and
  • Website traffic patterns.

This information is generally used to improve the functionality, security, performance, and user experience of the Website.

6. Cookies

Our Website may use cookies and similar technologies.

Cookies are small data files stored on Your device when You visit a website.

Cookies may be used to:

  • Remember preferences;
  • Maintain shopping cart functionality;
  • Keep You signed in;
  • Support checkout functions;
  • Improve Website performance;
  • Analyse Website usage;
  • Remember certain settings; and
  • Provide relevant Website functionality.

Some cookies may be necessary for the Website to function properly.

Other cookies may be used for analytics, advertising, or other purposes depending on the tools and services implemented on the Website.

You may be able to control or disable cookies through Your browser settings. However, disabling certain cookies may affect the functionality of the Website.

7. How We Use Your Personal Data

We may use Your Personal Data for legitimate business and operational purposes, including:

  • Processing and fulfilling Orders;
  • Confirming payments;
  • Arranging delivery;
  • Communicating with You regarding Your Order;
  • Responding to customer enquiries;
  • Managing returns, refunds, and exchanges;
  • Providing customer support;
  • Verifying transactions;
  • Preventing fraudulent or unauthorised transactions;
  • Maintaining and improving the Website;
  • Monitoring Website performance;
  • Managing customer accounts;
  • Maintaining business and transaction records;
  • Responding to legal or regulatory requirements;
  • Resolving disputes;
  • Protecting Our rights and property; and
  • Other purposes reasonably necessary to operate Our business.

8. Marketing Communications

Where permitted by applicable law and where appropriate consent has been obtained, We may use Your contact information to send promotional or marketing communications.

These communications may include information about:

  • New Products;
  • Promotions;
  • Discounts;
  • Special offers;
  • Campaigns;
  • New services;
  • Company announcements; and
  • Other information that We believe may be relevant to You.

You may choose to stop receiving promotional communications by following the unsubscribe instructions provided in the relevant communication or by contacting Us directly.

Please note that even if You opt out of marketing communications, We may still contact You regarding important transactional matters, such as Order confirmations, payment issues, delivery matters, refunds, or customer service enquiries.

9. Order and Transaction Communications

We may use Your Personal Data to communicate with You regarding Your Orders.

This may include:

  • Order confirmations;
  • Payment confirmations;
  • Order processing updates;
  • Delivery updates;
  • Delivery-related communications;
  • Product availability issues;
  • Return or refund communications;
  • Customer service messages; and
  • Other communications necessary to fulfil or manage Your Order.

These communications are considered transactional or service-related communications and may continue even if You have opted out of promotional communications.

10. Sharing Personal Data with Third Parties

We may disclose or provide access to Personal Data to third parties where reasonably necessary to operate Our business and provide the Service.

These third parties may include:

  • Payment service providers;
  • Banks and financial institutions;
  • Courier and logistics companies;
  • Website hosting providers;
  • Website maintenance providers;
  • Information technology service providers;
  • Analytics providers;
  • Marketing service providers;
  • Customer support providers;
  • Professional advisers;
  • Legal advisers;
  • Accounting or auditing providers; and
  • Government authorities or regulatory bodies where required.

We aim to disclose only information reasonably necessary for the relevant purpose.

11. Payment Service Providers

When You make a payment through the Website, Your payment may be processed by a third-party payment provider.

The payment provider may collect, process, and store payment information according to its own privacy policy and security practices.

The Company does not control the privacy practices of third-party payment providers.

You should review the applicable privacy policy of the relevant payment provider if You have questions regarding how Your payment information is handled.

12. Courier and Delivery Providers

To fulfil Your Order, We may need to provide certain information to courier or logistics providers.

This may include:

  • Recipient name;
  • Delivery address;
  • Telephone number;
  • Order number;
  • Delivery instructions; and
  • Other information necessary for delivery.

The information is provided so that the relevant courier or logistics provider can deliver Your Order.

13. Legal and Regulatory Disclosures

We may disclose Personal Data where We believe that disclosure is necessary to:

  • Comply with applicable laws;
  • Comply with a court order;
  • Respond to a lawful government request;
  • Comply with regulatory requirements;
  • Protect the rights or property of the Company;
  • Investigate suspected fraud;
  • Prevent illegal activity;
  • Protect the safety of individuals; or
  • Establish, exercise, or defend legal claims.

Where permitted by law, We may take reasonable steps to limit the information disclosed to what is necessary for the relevant purpose.

14. Business Transfers

If the Company undergoes a merger, acquisition, restructuring, sale of assets, business transfer, or similar transaction, Personal Data may be transferred as part of that transaction.

Where appropriate and required by law, We will take reasonable steps to ensure that Personal Data continues to be handled in accordance with applicable privacy requirements.

15. Data Security

We take reasonable administrative, technical, and organisational measures to protect Personal Data against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

Security measures may include:

  • Access controls;
  • Password protection;
  • Secure Website technologies;
  • Restricted access to Personal Data;
  • Monitoring and security procedures; and
  • Other appropriate safeguards.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

You acknowledge that information transmitted over the internet may carry inherent security risks.

16. Retention of Personal Data

We will retain Personal Data for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on:

  • The purpose for which the information was collected;
  • The nature of the information;
  • Our business requirements;
  • Legal and regulatory requirements;
  • Accounting and tax obligations;
  • Dispute resolution requirements;
  • Fraud prevention requirements; and
  • Other legitimate business purposes.

When Personal Data is no longer reasonably required, We may delete, anonymise, or securely dispose of it, subject to applicable legal and operational requirements.

17. Accuracy of Personal Data

We rely on You to provide accurate and up-to-date Personal Data.

You should notify Us if any information You have provided changes or is incorrect.

Where applicable, You may request that We update or correct Personal Data that We hold about You.

We may request additional information to verify Your identity before processing certain requests.

18. Access to Personal Data

Subject to applicable law, You may have the right to request access to Personal Data that We hold about You.

A request for access may need to include sufficient information for Us to identify You and locate the relevant records.

We may need to verify Your identity before providing access to Personal Data.

Certain information may be withheld where permitted or required by applicable law.

19. Correction of Personal Data

If You believe that Personal Data We hold about You is inaccurate, incomplete, or outdated, You may contact Us and request that the information be corrected.

We may request supporting information before making a correction.

Where appropriate, We will take reasonable steps to update the relevant information.

20. Withdrawal of Consent

Where We process Personal Data based on Your consent, You may withdraw Your consent by contacting Us.

Withdrawal of consent may not affect the lawfulness of processing carried out before the withdrawal.

Please note that withdrawing consent may affect Our ability to provide certain services or fulfil certain requests where the information is necessary for that purpose.

Where We are legally permitted or required to continue processing certain Personal Data despite withdrawal of consent, We may continue to do so.

21. Direct Marketing

If You have provided consent for direct marketing, You may withdraw that consent at any time.

You may contact Us at savory_sips@outlook.com to request that Your information no longer be used for promotional communications.

We will take reasonable steps to process the request within an appropriate timeframe.

22. Children’s Privacy

The Service is intended for general consumers and is not specifically directed at children.

We do not knowingly seek to collect unnecessary Personal Data from children.

If You are a parent or legal guardian and believe that a child has provided Personal Data to Us without appropriate consent, You may contact Us.

Upon receiving a valid request, We will consider appropriate action in accordance with applicable law.

23. Third-Party Websites

The Website may contain links to third-party websites or services.

These third-party websites may include payment services, courier tracking websites, social media platforms, or other external services.

Once You leave Our Website, Your use of the third-party website is governed by that third party’s own terms and privacy policy.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

24. Third-Party Services

Certain features of Our Website may rely on third-party service providers.

These providers may process information according to their own terms and privacy policies.

Examples may include:

  • Payment processing services;
  • Website analytics services;
  • Hosting services;
  • Email services;
  • Security services;
  • Marketing platforms;
  • Customer support tools; and
  • Delivery and logistics services.

We encourage You to review the relevant third-party privacy policies where appropriate.

25. Analytics

We may use analytics and similar technologies to understand Website traffic and user behaviour.

Analytics information may help Us understand:

  • Number of visitors;
  • Popular pages;
  • Traffic sources;
  • Device types;
  • General Website usage;
  • User navigation patterns; and
  • Website performance.

Analytics information may be aggregated or otherwise processed in a manner designed to help Us improve the Service.

26. Fraud Prevention and Security

We may process Personal Data to detect, investigate, prevent, or address:

  • Fraudulent Orders;
  • Payment fraud;
  • Unauthorised transactions;
  • Account abuse;
  • Promotional abuse;
  • Website attacks;
  • Security incidents;
  • Other unlawful activities; and
  • Violations of Our Terms & Conditions.

This may include reviewing transaction information, technical information, account activity, and other relevant information.

27. Customer Reviews and Feedback

If You voluntarily submit a review, testimonial, comment, photograph, or other feedback to Us, We may use that content for business and promotional purposes where permitted.

We will not intentionally publish sensitive Personal Data as part of promotional content without appropriate permission where such permission is required.

You should avoid including sensitive or unnecessary Personal Data in reviews or other publicly visible submissions.

28. Data Transfers

Depending on the third-party services used to operate the Website, Personal Data may be processed or stored in Malaysia or other jurisdictions.

Where Personal Data is transferred to another jurisdiction, We will take reasonable steps to handle such information in accordance with applicable legal requirements.

Third-party service providers may also have their own data storage locations and security practices.

29. Your Responsibilities

You are responsible for ensuring that the Personal Data You provide to Us is accurate and that You have the appropriate authority to provide information relating to another person where applicable.

You should also take reasonable precautions to protect Your account credentials, passwords, and other account information.

You should not share Your account credentials with unauthorised persons.

30. Data Breaches

Although We take reasonable steps to protect Personal Data, security incidents may occur.

If We become aware of a Personal Data breach that requires notification under applicable law, We will take appropriate steps in accordance with the relevant legal requirements.

This may include assessing the breach, taking steps to contain or mitigate the incident, and providing notifications where required.

31. Privacy of Payment Information

We take reasonable steps to protect payment-related information.

However, where payments are processed through third-party payment providers, the relevant provider may independently collect and process payment information.

We recommend that You review the privacy and security practices of the payment provider used for Your transaction.

The Company will not intentionally request Your complete payment card password, banking password, or other confidential authentication credentials through ordinary customer service communications.

32. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes may be made to reflect:

  • Changes to Our business;
  • Changes to the Website;
  • Changes to technology;
  • Changes to third-party service providers;
  • Changes in applicable laws or regulations;
  • Changes to Our data processing practices; or
  • Other operational requirements.

The updated Privacy Policy will be published on the Website with a revised “Last Updated” date.

You are encouraged to review this Privacy Policy periodically.

33. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of Malaysia.

Any dispute relating to this Privacy Policy or the processing of Personal Data by the Company shall be subject to the applicable jurisdiction of the courts of Malaysia.

Nothing in this Privacy Policy is intended to exclude or restrict any rights or protections that cannot legally be excluded or restricted under applicable Malaysian law.

34. Contact Us

If You have questions, concerns, requests, or complaints regarding this Privacy Policy or the way We handle Your Personal Data, You may contact Us using the information below:

SAVORY SIPS SDN BHD

Address:
NO. 1-207, Taman Nenas Fasa 2,
09000 Kulim, Kedah, Malaysia

Email: savory_sips@outlook.com

Contact Number: 011-20699171

Website: https://savorysips.store/

When contacting Us regarding Personal Data, please provide sufficient information for Us to understand and process Your request.

We may request additional information to verify Your identity before processing requests relating to Personal Data.

35. Acknowledgement

By accessing or using the Service, creating an account, placing an Order, or otherwise providing Personal Data to Us, You acknowledge that You have read and understood this Privacy Policy.

If You do not agree with the practices described in this Privacy Policy, You should discontinue use of the Service where appropriate.